Incorporated in England and Wales, World Tour Store Ltd. has its registered office at 1 George Williams Way Colchester Essex CO1 2JS with registration number. 11563727.
We offer a wide range of travel services through third-party suppliers and service providers to our users on a single platform, World Tour Store. All the travel bookings and services offered on our website come under our Terms and conditions.
All the policies mentioned in our terms and conditions are currently active, and they all apply to all travel-related activities on our website. We request our users to read our Terms and Conditions page thoroughly to understand and strictly adhere to our terms to avoid any legal obligations in the future.
We urge our users only to use our website when they completely agree to our terms and conditions. In case you are not satisfied or do not agree with a part or whole of our terms, please refrain from using our website.
If you continue to use our website for your travel bookings and purchases, we assume that you acknowledge our terms and conditions. We also assume that you will always abide by our terms, failure of which may lead to adverse consequences, which include legal proceedings.
Please read our terms and conditions page thoroughly and use our website for your travel needs after you completely agree with the same.
By booking with us, you agree to our terms and conditions completely; you also agree to the third-party supplier's terms and conditions.
World Tour Store works in agreement with Third-Party suppliers and service providers to fulfil your travel bookings, which include airlines, hotels, cabs, baggage, chauffeur services, etc. However, we urge you to read the terms and conditions of our service providers and suppliers, as the services provided by them are beyond our control, and we will not be held responsible for any loss or damage in such circumstances.
You must take absolute responsibility for complying with our Third-Party Supplier Terms of supply, as we will not be responsible for any breach of these terms. Here is the possible breach of Third-Party Supplier Terms:
At the World Tour Store, we curate the most amazing travel itineraries for our customers. Most travel itineraries involve the coordination of multiple third-party service providers.
We urge you to follow our travel itinerary in the correct sequence in accordance with the original booking. For instance, if you have all bookings in the travel itinerary without booking the initial flight, a no-show will be marked against your initial flight, and the complete travel itinerary will be cancelled.
Hence, we request that you plan your travel itinerary carefully and consult with us in case of modifications or cancellations. We are not liable for cancellation of your itinerary in case of a no-show at any segment of the same.
While making an airline booking with us, we allow you to select your preferred seats. However, many times, seats on airlines are not guaranteed; usually, it is at their discretion to change your seats.
Airlines seats are subject to availability, and they hold the right to change your booked seats in accordance with the Third-Party Supplier Terms for safety or operational reasons. The World Tour Store will put in a reasonable effort to book the seats you originally selected. However, ultimately, the airline carriers decide to allocate or refuse your chosen seats at their discretion.
We provide you with several meal options as a part of in-flight amenities, according to our third-party airline service provider. We accept all your meal requests for your travel; however, in accordance with the Third-Party Supplier Terms, airlines hold the complete authority to honour or cancel your meal requests at their discretion based on their availability or other factors. You must be aware that we are not liable for the cancellation of your meal requests by the airline, as it's beyond our control.
When a third-party service provider or supplier breaches our Third-Party Supplier Terms, we will assist you in all possible ways during UK business hours. However, you must note that most of our third-party suppliers and service providers are based out of the UK, and their services are subject to the local laws applicable to their region. Hence, in some cases, consumer protection rights or schemes may not apply. You must also consider checking the additional costs that the third-party supplier or service provider can directly levy.
We do not accept any liability to the fullest extent permitted by law for the failure of third-party suppliers to provide the booked services of our customers. In the case of discretionary services, we do not accept liability for customer reliance on such requests made while booking or before the travel.
We are a genuine travel company, and we take extra care to choose our Third-party suppliers for our customers. However, you must be aware that sometimes, due to various operational or other reasons, our Third-party suppliers may not meet your expectations or deliver all the booking requests on time.
World Tour Store will assist the passengers in resolving any issues with our Third-party suppliers; however, in case of liability, the responsibility for the provision of the Third-Party Supplier Services remains at all times with that specific third-party supplier.
You must be aware that all travel bookings or purchases made on our website are subject to our Verification Policy.
Our Cancellation Policy applies to all Branch Bookings, Telephone Bookings and Website Bookings.
You may have made a booking with the World Tour Store through any mode. You can cancel or change your travel booking by contacting us at +44 (0) 203 9704141, or you can also email us at info@worldtourstore.com However, we urge our passengers to call us regarding any booking modifications or cancellations so we can discuss the better options with you.
You must note that any modifications or cancellations to your existing travel booking with us are subject to cancellation fees and the charges of Third-Party Suppliers, depending on your flight departure time.
You must note that when you cancel a travel booking made on our platform, you will be subject to any charges or fees levied by a Third-Party Supplier as well as the administrative costs of World Tour Store set out below, and it will be deducted from your refund amount, if any.
In some cancellations where the departure date is less than 14 days, the Third-Party Suppliers will retain 100% of the booking fees and may not offer any partial refund. Some Third-Party Suppliers may impose amendment fees or upgrade fees, which you must pay in full. Any card processing fee levied while making a travel booking in all circumstances is non-refundable. You must note that World Tour Store will deduct an administrative fee to meet our costs of processing a refund or processing an amendment as follows:
Flight Change: | GBP 150.00 per traveller |
Flight Cancellation: | GBP 150.00 per traveller |
Hotel Change: | GPB up to 50.00 per traveller |
Hotel Cancellation: | Full deposit* |
You must be aware that Third-Party Suppliers or service providers usually impose a cancellation fee or amendment fee in accordance with the Third-Party Supplier Terms and Conditions.
In the case of hotel bookings, the supplier has its cancellation policy, which we will display on the trip details page before you book. If there is a cancellation fee payable for your hotel booking cancellations, it will apply to a 'per room' and not a 'per booking' cancellation fee. Also, you must note that in several locations, you may not receive a refund for hotel booking cancellations in accordance with their booking terms and local applicable laws.
We sell both refundable and non-refundable travel services on our website. However, for refundable services, your refunds can take as long as 6-8 weeks to process. Sometimes, it may take a longer time to process your refund depending on your method of payment and the response time of the Third-Party Supplier.
We must clarify that the processing time is beyond the control of the World Tour Store as your refunds are in the control of the Third-Party Suppliers who may be in different regions where there is a difference in money processing rules or banking infrastructure. Hence, it may take several days or weeks to reach the World Tour Store's UK bank accounts. All refunds will be issued to your original payment method. We will keep you informed about the expected processing time for your refunds.
Low-cost flights in economy class usually have a no-refund policy for cancellations in accordance with the Third-Party Supplier airline. However, we do not have any control over the terms and conditions of airlines or other service providers. Hence, we advise you to purchase transferrable tickets and opt for travel insurance that covers your cancellation charges.
You may contact the airline to modify or cancel your flights, but you must be aware that low-cost flight tickets are inflexible with no refund policy, so when you buy such tickets, it is at your own risk, and we are not liable for the same.
If you miss a flight at the required check-in time specified by the airline, you, along with your travellers, will be marked as a "no-show". You must note that you're not eligible for any refund from the World Tour Store or the Third-Party Supplier in such cases. It is your responsibility to reach the airport on time. For particularly early flights, it is advisable to stay locally near the airport to ensure you are able to make it to the airport on time.
We urge you to give sufficient time in some destinations and allow for security checks and procedures, which might be time-consuming. In some locations, you may have to pay additional 'levies' or taxes in local currency or by payment card before check-in. You must check with our authorization representatives, who will advise you regarding the same.
Third-party supplier Airlines may change flight schedules often for operational or other reasons. In such cases, the airline authorities will inform you directly; however, we advise our customers to check with the airline before the departure date.
Airlines will usually not offer alternative flights if the schedule change is less than 6 hours, so if you're not happy with the changing flight schedules, you can make your arrangements to accommodate the schedule change. However, when the changes in the airline's flight schedules are greater than 6 hours, they will offer you alternative options. We will ensure to keep you informed regarding changes in flight schedules or arranging for alternative options wherever it's necessary. However, it's your responsibility to check and make arrangements with the Third-Party Supplier's Airline.
Suppose you have booked separate itineraries with other airlines (such as domestic flights or onward international flights). In that case, you may not be eligible for a refund or compensation for your loss from the Third-Party Supplier, despite its schedule changes. Therefore, you should always book flexible tickets even if your flights are booked on a separate itinerary and are dependent on your booking with us.
We urge you to opt for adequate travel insurance coverage to cover the event of failure by a Third-Party Supplier. We are not usually the ones that handle any failure or otherwise of a Third-Party Supplier, and we are not liable for the same to the fullest extent permitted by law. Airlines can become insolvent without warning, and transportation and accommodation providers are also vulnerable to failures and events outside of their control. Hence, we request that you opt for sufficient insurance to mitigate such risks.
Although a package holiday may be ATOL protected, you should assess the suitability and extent of insurance coverage you would need in the event of a failure of an airline and insure your travel booking accordingly. We will assist you as and when required, but you must acknowledge and undertake to mitigate such risks.
Suppose you're using our website for your travel bookings and purchases. In that case, we assume that you acknowledge and understand those risks and are obliged to take out adequate insurance as a condition of our acceptance of your travel booking.
Financial Security is the most important part of any travel booking; hence, we encourage you to opt for travel insurance with adequate coverage.
When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. You will find the list of what is financially protected in your certificate. You will also get information on what it means for you and who to contact if things go wrong with the ATOL certificate.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative at no extra cost.
You must agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to claim under the ATOL scheme or your credit card issuer where applicable.
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed or a suitable alternative, through an alternative ATOL holder or otherwise for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to or confer a benefit on you under the ATOL scheme.
You must agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable. You also agree that any such claims may be reassigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.
You must ensure that you travel with all the following necessary travel documentation for your trip:
The above requirements are strictly enforced without any discretionary allowances for any traveller's particular circumstances. Therefore, you must ensure that every document is completed with care and precision to avoid problems or possible refusal of travel.
You must check all the requirements before you travel and ensure you take the necessary steps to meet all requirements.
You must note that we do not accept any liability whatsoever arising from your failure to meet any of the above requirements. However, we will try to assist you if you're facing difficulties in meeting the points above, but in the end, it is your responsibility to meet the above travel requirements.
When we secure your booking with Third-Party Suppliers, like airlines or hotels, before you settle the entire cost of the trip, you must comply fully with our payment instructions, including any payment deadlines given by us to settle the balance against your travel booking.
If you miss paying the entire booking fee within the given deadline, we hold the right to cancel your booking, forfeiting the full amount paid to date by the customer. However, we will take reasonable steps with you to avoid a payment default, but it is entirely your responsibility to comply with our payment deadline at any cost.
Suppose you're using credit cards or other facilities offered by third parties to make payments either on the Website, in the branch, or by telephone. In that case, you must agree to be bound by their terms and conditions, including the strict payment schedules set out by such third parties.
We shall be liable to you only for direct losses that arise due to our failure to adhere to these Terms and Conditions and its provision of the Agency Services to you. It is a clause under these Terms and Conditions that you must mitigate to limit your losses suffered and not incur additional costs which are unreasonable to incur in specific circumstances.
Liability for failures or breaches of Third-Party Suppliers in providing their services is excluded without reservation to the fullest extent permitted by law.
Where World Tour Store has failed in its obligations to provide Agency Services, and subsequently this failure has caused a direct loss to the customer and the customer has taken all reasonable steps to mitigate that loss in accordance with the clause above, World Tour Store's liability shall be limited in all to the total value of the booking placed by the individual customer.
World Tour Store does not hold liability for:
Our Website content, including fare details and other necessary elements, is true to the best of our knowledge. However, we do not guarantee, warranty, or claim the accuracy, adequacy, completeness, and genuineness of our Website content. If you use our website or consume its content, it is at your own risk, and we will not be liable for any damages that may or may not occur due to your act.
We will not be liable for any direct, indirect or consequential loss arising from the use of the Website or its content, any delay or inability to use the Website, or when you use links from our Website. The exclusions and limitations contained in this clause apply only to the extent that it does not affect your statutory rights. These Terms and Conditions do not affect your contractual rights and obligations in respect of your agreements with Third Party Suppliers.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms that is caused by an Event Outside World Tour Store's Control.
An 'Event Outside World Tour Store's Control' means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, government embargos, restrictions, travel bans, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or act of God, or failure of public or private telecommunications networks beyond the control of World Tour Store.
Suppose an Event Outside World Tour Store's Control takes place that affects the performance of World Tour Store's obligations under these Terms and Conditions. World Tour Store will notify you as soon as possible, and our obligations under these Terms and Conditions will be suspended, and the time for performance of our obligations will be extended for the duration of the Event Outside World Tour Store's Control.
Where the Event Outside World Tour Store's Control affects our services, we will restart the Services as soon as possible after the Event Outside World Tour Store's Control is over. Where an Event Outside of the World Tour Store's control persists beyond a reasonable time, we will take steps to refund any sums in excess of its losses and costs to you.
You must understand that all travel involves a level of risk, and during certain periods of war, unrest, and civil disorder, you may be subject to risks that we cannot control. Hence, we urge you to check with the relevant authorities for warnings, health risks and other concerns with particular destinations.
We will not be held liable for events beyond our control. For passengers travelling from the United Kingdom, you must follow the below government website to know the latest information about your destination country: https://www.gov.uk/knowbeforeyougo. You must check this Website before making a travel booking or before travelling.
If you're making a travel booking with us, you confirm that.
We are not responsible or liable for any failure caused by your end. We also hold no liability if you fail to comply with any clause in these terms and Conditions.
In case you wish to raise any complaints regarding our service or related to third-party suppliers, you can email us at info@worldtourstore.com or contact us at +44 (0) 203 9704141.
World Tour Store is a people-friendly and customer-oriented travel company, and we handle complaints to your satisfaction. We will address all your complaints and try our best to resolve them, providing you with the best user experience with us.
We want you to enjoy the stay at your chosen destination. However, you must ensure to put up your best behavior and conduct. Your behavior must be compliant with local laws, customs, and traditions.
Apart from criminal acts that are severely punished, behavior and conduct include activities that might not necessarily seem out of the ordinary or be understood to be unlawful, like
The above are just a few examples; however, you must be acquainted with the requirements of your destination before travelling. You must familiarize yourself with any local laws and customs which are unusual or unexpected at your destination.
Also, you must be aware that freedom of speech, religion, political opinion, rights of assembly and even basic human rights are not necessarily respected or are even considered unlawful in some countries. You must have details of the local embassy or commission at your destination, as you may require their assistance in any unfortunate event.
World Tour Store may transfer its rights and obligations under these Terms and Conditions to another organization. We will always notify you in writing if this happens, but this will not affect your rights or World Tour Store's obligations under these Terms and Conditions. This contract is between you and the World Tour Store. No other person or authority shall have any right to enforce any of its terms.
Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If World Tour Store fails to insist that you perform any of your obligations under these Terms and Conditions, or if World Tour Store does not enforce its rights against you, or if World Tour Store delays in doing so, it will not mean that World Tour Store has waived its rights against you, or will not mean that you do not have to comply with these obligations. If World Tour Store does waive a default by you, it will only do so in writing, and that will not mean that World Tour Store will automatically waive any later default by you.
These Terms and Conditions are governed by English law. You and World Tour Store both agree to submit to the non-exclusive jurisdiction of the English courts.
When you're using our website, we expect you to go through our terms and conditions thoroughly. However, if you have any concerns or queries regarding our terms, you can contact us at +44 (0) 203 9704141, or you can write us an email at info@worldtourstore.com.
We request that you communicate with us through the above contact details only; any other communication mode may delay our response. In case of emergencies, the ideal option is to call us directly, as responding to an email may take time.
Book with confidence as we ensure financial security being an ATOL Protected agency.
Enjoy low deposit and easy payment plans to suit your budget.
We have negotiated great deals with multiple airlines and suppliers to offer the exclusive and best.
Enjoy transparent services with no hidden charges or additional cost at the time of booking.