Terms and Conditions

Incorporated in England and Wales, World Tour Store Ltd. has its registered office at 1 George Williams Way Colchester Essex CO1 2JS with registration number. 11563727.

We offer a wide range of travel services through third-party suppliers and service providers to our users on a single platform, World Tour Store. All the travel bookings and services offered on our website come under our Terms and conditions.

All the policies mentioned in our terms and conditions are currently active, and they all apply to all travel-related activities on our website. We request our users to read our Terms and Conditions page thoroughly to understand and strictly adhere to our terms to avoid any legal obligations in the future.

We urge our users only to use our website when they completely agree to our terms and conditions. In case you are not satisfied or do not agree with a part or whole of our terms, please refrain from using our website.

Our Terms and Conditions are as follows:

1. Acceptance of Terms and Conditions

If you continue to use our website for your travel bookings and purchases it confirms that you acknowledge our terms and conditions. It also confirms that that you will always abide by our terms, failure of which may lead to adverse consequences, which include legal proceedings.

Please read our terms and conditions page thoroughly and use our website for your travel needs after you completely agree with the same.

2. Third-party Supplier Terms

2.1 By booking with us, you agree to our terms and conditions completely; you also agree to the third-party supplier's terms and conditions.

2.2 World Tour Store works in agreement with Third-Party suppliers and service providers to fulfil your travel bookings, which include airlines, hotels, Destination Management Companies, cabs, baggage, chauffeur services, etc.

2.3 When you make a booking, we will arrange for you to enter into a contract with the Supplier/Principal of your chosen Travel Arrangement. Your booking with us is subject to these terms and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with. This means that your contract is with the Supplier/Principal and not with us. We are not responsible to you for the provision of the Travel Arrangements, this responsibility lies with the Supplier/Principal.

2.4 We urge you to read the terms and conditions of our service providers and suppliers, as the services provided by them are beyond our control, and we will not be held responsible for any loss or damage in such circumstances.

3. Compliance with Third Party Supplier Terms

3.1 You must take absolute responsibility for complying with our Third-Party Supplier Terms of supply, as we will not be responsible for any breach of these terms

3.2 We are not liable if you arrive late at the airport.

3.3 We are not liable if you carry or forget to carry appropriate travel documents, like passports, visas, tickets, or medical certificates.

3.4 If you're found to be involved in illegal activities, or there is any suspicion speculating regarding the same, our Third-Party Supplier Terms become null and void; also, we won't be liable for the same.

3.5 We are not liable for any cancellations or modifications from your end without prior notice.

3.6 We are not liable to provide any waivers or amendments against the set terms and conditions of the provided travel arrangements by the Third-Party Suppliers.

3.7 We are not liable for any consequences you face for not abiding by our Third-Party Supplier Terms.

3.8 When you make a booking we act as an agent on behalf of the Supplier/Principal of your chosen Travel Arrangement. This means that your contract is with the Supplier/Principal and not with us. We are not responsible to you for the provision of the Travel Arrangements, this responsibility lies with the Supplier/Principal.

4. Your Booking

4.1 When placing your booking you must provide us with all information which we require. You must also ensure that all information that you provide is accurate.

4.2 Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on our/their behalf.

4.3 Your responsibility to check your documents & e-tickets. It is your responsibility to check the booking confirmation, ATOL Certificate (if applicable) and any other documents we send you carefully and to let us know immediately in the event of any error or inaccuracy, as it may not be possible to make changes later. Please ensure that the names on the booking confirmation exactly match the names as spelt in your passport (including all middle names). Airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on all routes.

4.4 If we or the relevant Supplier/Principal(s) are unable to accept your booking, we will inform you of this in writing and will not charge you. If you have already made payment, we will refund this to you in full. This might be because the Travel Arrangements are no longer available, or because we have identified an error in the price or description of the Travel Arrangements. We reserve all rights to accept or decline your booking with us.

4.5 It is always possible that, despite our best efforts, some of the Travel Arrangements we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price at your booking date is less than our advertised price at your booking date, we will charge the lower amount. If the correct price at your booking date is higher than the price advertised, we will contact you for your instructions before we confirm your booking. Ifwe accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your booking and refund you any sums you have paid

4.6 We will assign a unique reference number to your booking and tell you what it is when we confirm your booking. It will help us if you can tell us the booking reference whenever you contact us about your booking.

4.7 You must reconfirm with the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

4.8 Your seating preference on a booked ticket is subject to availability and a fee payable if pre- booked. Airlines hold the right to change your booked seats in accordance with the Third-Party Supplier Terms and conditions for safety or operational reasons.

4.9 Your meal preference is subject to availability. Airlines hold the complete authority to honour or cancel your meal requests at their discretion based on their availability or other factors. You must be aware that we are not liable for the cancellation of your meal requests by the airline.

4.10 It is your responsibility to notify us of any special requests at the time of booking e.g. dietary conditions, wheelchair assistance, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. We will pass your request on to the Supplier/Principal, but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met

5. General Terms and Conditions for Booking

5.1 While making travel bookings with the World Tour Store, you must be legally authorized to enter into a contractual relationship with us and the Third-Party Suppliers.

5.2 Anyone making a travel booking with us must be 18 years or older to enter into a legal agreement or binding with us.

5.3 You must have the consent of other travellers to provide us with their details as part of the travel booking on our website.

5.4 The travel booking you make with the World Tour Store is for leisure purposes, and you're not using our services for commercial, settlement, abandonment or any other reason other than for a leisure trip to the desired destination(s).

5.5 You must agree to provide us with accurate information, including full legal names, dates of birth, gender, nationalities, and other details as recorded on the passport or other travel documents as is required and demanded using the Third-Party Supplier's services.

5.6 You're completely responsible for any costs incurred by the World Tour Store or a Third-Party Supplier due to your inaccurate details while making a booking with us. It may include inappropriate names or other details of the travellers with whom you are eligible to make bookings on behalf of others. However, in such a case, you will be solely responsible for everything related to the reservation.

5.7 When using our booking services, you must not use an invalid credit/debit card or account, impersonate any person, misrepresent your identity or affiliation with any person, or violate any laws, regulations, or regulatory requirements.

5.8 All our bookings are subject to availability at the time of booking. If something you need is unavailable at a particular time, we request that you be patient.

5.9 We hold the absolute right to request documentation for any reservation that requires further validation from the customer. We also have the right to cancel the booking if we do not receive the requested documents.

5.10 Any person or authority accessing our website or having a travel account with the World Tour Store is responsible for the protection and security of their accounts.

5.11 You must ensure that you have valid travel insurance and necessary travel documents for your trip; we are not liable for any such negligence.

5.12 When you make travel bookings on our website, the terms of payment will be made clear to you during the booking process. You must comply with the same to avoid any future misunderstandings.

5.13 You're responsible for obtaining any vaccinations required for your trip and following any medical advice that you have received.

5.14 You're responsible for providing inaccurate details of your travellers, which includes but is not limited to capitalization requirements or abbreviations of full names as detailed in travel documents. In making a Booking, be it a Branch Booking, Telephone Booking or Website Booking, you must acknowledge your responsibility for such errors or mistakes and associated costs, inconvenience or cancellation of your booking.

5.15 In cases when we suspect a booking is a part of fraudulent, criminal, or illegal activities, we will inform the relevant authorities of our suspicions without any prior notice. In such instances, your booking is invalid without any obligation on the World Tour Store to you.

6. Prohibitions

6.1 Users should not be involved in breaches applicable to local, national, or international law or regulations.

6.3 Users should not be involved in activities for the purpose of harming or attempting to harm anyone in any way.

6.4 Users should not be involved in sending, knowingly receiving, uploading, downloading, using, or re-using any material which does not comply with our content standards.

6.5 Users should not transmit any data, send, or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer codes that can negatively impact the operations of our software or hardware.

6.6 Users should not reproduce, duplicate, copy or re-sell any part of our website.

6.7 Users should not access without authority, interfere with, damage, or disrupt any part, equipment network, or software of our website.

6.8 Users should not interfere with the normal operations of our website.

6.9 Users should not take any action that will result in a large data load on our website’s network.

6.10 Users should not be involved in suspicious circumstances that include, but are not limited to, high-value transactions on payment cards, repeated payments on payment cards or otherwise suspicious payment methods, activities identified by World Tour Store and its agents, booking for routes which are illogical or impractical, travel to destinations known for smuggling, trafficking or other illegal or immoral activities.

7. Images

featured on our website are used for illustration purposes only. Your specific hotel (where hotel accommodation is included as part of your arrangements) may differ from the representation provided.

8. Breach of Terms

8.1 When a third-party service provider or supplier breaches our Third-Party Supplier Terms, we will assist you in all possible ways during UK business hours. However, you must note that most of our third-party suppliers and service providers are based out of the UK, and their services are subject to the local laws applicable to their region. Hence, in some cases, consumer protection rights or schemes may not apply. You must also consider checking the additional costs that the third-party supplier or service provider can directly levy.

8.2 We do not accept any liability to the fullest extent permitted by law for the failure of third-party suppliers to provide the booked services of our customers. In the case of discretionary services, we do not accept liability for customer reliance on such requests made while booking or before the travel.

Disclaimer and Liability

9. Cancellation Policy

9.1 Our Cancellation Policy applies to all Branch Bookings, Telephone Bookings and Website Bookings. You may have made a booking with the World Tour Store through any mode. You can cancel or change your travel booking by contacting us at +44 (0) 203 9704141, or you can also email us at info@worldtourstore.com However, we urge our passengers to call us regarding any booking modifications or cancellations so we can discuss the better options with you.

9.2 You must note that any modifications or cancellations to your existing travel booking with us are subject to cancellation fees and the charges of Third-Party Suppliers, depending on your flight departure time.

9.3 You must note that when you cancel a travel booking made on our platform, you will be subject to any charges or fees levied by a Third-Party Supplier as well as the administrative costs of World Tour Store set out below, and it will be deducted from your refund amount, if any.

9.4 In some cancellations where the departure date is less than 14 days, the Third-Party Suppliers will retain 100% of the booking fees and may not offer any partial refund. Some Third-Party Suppliers may impose amendment fees or upgrade fees, which you must pay in full. Any card processing fee levied while making a travel booking in all circumstances is non-refundable. You must note that World Tour Store will deduct an administrative fee to meet our costs of processing a refund or processing an amendment as follows:

9.5 You must be aware that Third-Party Suppliers or service providers usually impose a cancellation fee or amendment fee in accordance with the Third-Party Supplier Terms and Conditions.

9.6 In the case of hotel bookings, the supplier has its cancellation policy, which we will display on the trip details page before you book. If there is a cancellation fee payable for your hotel booking cancellations, it will apply to a 'per room' and not a 'per booking' cancellation fee. Also, you must note that in several locations, you may not receive a refund for hotel booking cancellations in accordance with their booking terms and local applicable laws.

9.7 We sell both refundable and non-refundable travel services on our website. However, for refundable services, your refunds can take as long as 6-8 weeks to process. Sometimes, it may take a longer time to process your refund depending on your method of payment and the response time of the Third-Party Supplier.

9.8 We must clarify that the processing time is beyond the control of the World Tour Store as your refunds are in the control of the Third-Party Suppliers who may be in different regions where there is a difference in money processing rules or banking infrastructure. Hence, it may take several days or weeks to reach the World Tour Store's UK bank accounts. All refunds will be issued to your original payment method. We will keep you informed about the expected processing time for your refunds.

9.9 Low-cost flights in economy class usually have a no-refund policy for cancellations in accordance with the Third-Party Supplier airline. However, we do not have any control over the terms and conditions of airlines or other service providers. Hence, we advise you to purchase transferrable tickets and opt for travel insurance that covers your cancellation charges.

9.10 You may contact the airline to modify or cancel your flights, but you must be aware that low- cost flight tickets are inflexible with no refund policy, so when you buy such tickets, it is at your own risk, and we are not liable for the same.

9.11 If you miss a flight at the required check-in time specified by the airline, you, along with your travellers, will be marked as a "no-show". You must note that you're not eligible for any refund from the World Tour Store or the Third-Party Supplier in such cases. It is your responsibility to reach the airport on time. For particularly early flights, it is advisable to stay locally near the airport to ensure you are able to make it to the airport on time.

9.12 We urge you to give sufficient time in some destinations and allow for security checks and procedures, which might be time-consuming. In some locations, you may have to pay additional 'levies' or taxes in local currency or by payment card before check-in. You must check with our authorization representatives, who will advise you regarding the same.

9.13 Third-party supplier Airlines may change flight schedules often for operational or other reasons. In such cases, the airline authorities will inform you directly; however, we advise our customers to check with the airline before the departure date.

9.14 Airlines will usually not offer alternative flights if the schedule change is less than 6 hours, so if you're not happy with the changing flight schedules, you can make your arrangements to accommodate the schedule change. However, when the changes in the airline's flight schedules are greater than 6 hours, they will offer you alternative options. We will ensure to keep you informed regarding changes in flight schedules or arranging for alternative options wherever it's necessary. However, it's your responsibility to check and make arrangements with the Third-Party Supplier's Airline.

9.15 Suppose you have booked separate itineraries with other airlines (such as domestic flights or onward international flights). In that case, you may not be eligible for a refund or compensation for your loss from the Third-Party Supplier, despite its schedule changes. Therefore, you should always book flexible tickets even if your flights are booked on a separate itinerary and are dependent on your booking with us.

9.16 We urge you to opt for adequate travel insurance coverage to cover the event of failure by a Third-Party Supplier. We are not usually the ones that handle any failure or otherwise of a Third- Party Supplier, and we are not liable for the same to the fullest extent permitted by law. Airlines can become insolvent without warning, and transportation and accommodation providers are also vulnerable to failures and events outside of their control. Hence, we request that you opt for sufficient insurance to mitigate such risks.

9.17 Although a package holiday may be ATOL protected, you should assess the suitability and extent of insurance coverage you would need in the event of a failure of an airline and insure your travel booking accordingly. We will assist you as and when required, but you must acknowledge and undertake to mitigate such risks.

9.18 Suppose you're using our website for your travel bookings and purchases. In that case, we assume that you acknowledge and understand those risks and are obliged to take out adequate insurance as a condition of our acceptance of your travel booking.

10. Changes and Cancellations by us or the Supplier/Principal.

10.1 Please note that since we act as a booking agent on behalf of the Supplier/Principal we have no liability to you in the event the Supplier/Principal makes a change to or cancels your confirmed booking. We will, where we become aware of such issue, inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed booking or to cancel your booking. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered by the Supplier/Principal, but we will have no further liability to you.

10.2 Where you have made a booking with us and the Supplier/Principal of your chosen Travel Arrangement(s) is required to cancel your booking for any reason we will, where possible, assist you in obtaining a refund from the Supplier/Principal. Where the Supplier/Principal refund your booking amount, we will forward this on to you – but only when we have received that refund from the Supplier/Principal. We cannot refund any amount to you if we haven't received the same from the Supplier/Principal. Any refund due to you which is received by us from the Supplier/Principal, will be forwarded on to you in accordance with this clause

10.3 No liability for delays to flights or other transport. Air, rail, road and other departure times are supplied by the carriers. They are subject to, inter alia, air traffic control restrictions, weather conditions, the need for maintenance and the ability of passengers to check in on time. We do not have any liability to you for any delays that may arise (including any at your international departure airport). We will provide you with information and advice to the extent we are in a position to do so. Where applicable, the airline is responsible for providing any assistance as is legally required by EC 261/2004 (denied boarding and flight disruption) Otherwise, any arrangements in the event of a delay will be at the sole discretion of the airline or other carrier involved.

11. Change of carrier.

11.1 We are also required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.

11.2 The flight timings shown on our website and detailed on your confirmation invoice are for guidance only and are subject to change by the airlines. You must accordingly check your flifht timing and other information with the airlines 72 hours prior to departure.

11.3 Any change in the identity of the carrier, flight timings, and / or aircraft type (if given) will not entitle you to cancel or change to other Travel Arrangements without paying normal charges except where specified in these terms.

12. If your flight is cancelled or delayed.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 (denied boarding and flight disruption). Where applicable, you must pursue the airline for the compensation or other payment due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to EC261 or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under EC261. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with EC261 or otherwise, you must, when requested, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives right to that payment. If your airline does not comply with these rules, you may use the CAA Passenger Advice and Complaints Service. See https://www.caa.co.uk/Passengers/Resolving-travel-problems/ for further details.

13. What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the Travel Arrangements we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price at your booking date is less than our advertised price at your booking date, we will charge the lower amount. If the correct price at your booking date is higher than the price advertised, we will contact you for your instructions before we confirm your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your booking and refund you any sums you have paid.

14. Not all arrangements can be amended.

Please note that certain Travel Arrangements (such as flights) cannot be changed or transferred after they have been confirmed, and any change could incur a cancellation charge of up to 100%of the cost of the Travel Arrangement and require you to re-book.

15. Travel insurance.

You must purchase adequate travel insurance for your Travel Arrangements and holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs, ensuring it covers all the activities you plan to undertake and protects you against cancellation, medical and repatriation expenses and personal liability claims. If you wish to arrange additional activities while you are away, please check your cover before doing so. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.

16. Financial Security

16.1 Financial Security is the most important part of any travel booking; hence, we encourage you to opt for travel insurance with adequate coverage. When you buy an ATOL-protected flight or flight- inclusive holiday from us, you will receive an ATOL Certificate. You will find the list of what is financially protected in your certificate. You will also get information on what it means for you and who to contact if things go wrong with the ATOL certificate.

16.2 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative at no extra cost.

16.3 You must agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to claim under the ATOL scheme or your credit card issuer where applicable.

16.4 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed or a suitable alternative, through an alternative ATOL holder or otherwise for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to or confer a benefit on you under the ATOL scheme.

16.5 You must agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer where applicable.
You also agree that any such claims may be reassigned to another body if that other body has paid the sums you have claimed under the ATOL scheme.

17. Travel Documentation

17.1 You must ensure that you travel with all the following necessary travel documentation for your trip:

17.2 You must carry a copy of your booking confirmation, including any issued e-tickets. In some destinations, you may require this documentation to access the airport, and you will be denied entry if you fail to show valid documentation for each passenger travelling.

17.3 You must ensure that your passport is not damaged, defaced or invalidated; otherwise, you may be deemed invalid for travel.

• a) Some destinations have specific immigration requirements that your passports must have at least 6- or 12-months’ validity before the date of departure.
• b) Some may also require several free pages of passport documents or other requirements. You must ensure that your passport expiry date meets the requirements of your destination country.
• c) Citizens of the United Kingdom (travelling on a UK passport) can check with the Foreign and Commonwealth Office for specific advice; other nationals can also check with their respective country's Foreign Office.
• d) You must ensure that you comply with the accuracy requirements above and ensure all your details are accurately copied from your passport to your ticket.

17.4 Several destinations have visa requirements to gain entry. It would be best if you implied to the World Tour Store that you would obtain and travel with a valid and correct visa.

• a) You must contact the local embassy or high commission of your destination to check current requirements.
• b) Also, you must ensure you have sufficient time before your date of travel to obtain any necessary visa because holiday periods are subject to longer delays for visa issuance.
• c) In some instances, you might need a visa for a country that you are transiting through - so please check local visa requirements for each segment of your journey.
• d) Also, you must ensure you have the correct visa type, like a tourist visa or business visa.
• e) You must also ensure that your visa covers the entire purpose of your visit and is valid for the number of days you plan to stay at your destination.

17.5 Some destinations will require a letter or letters of consent for travel with one parent with children may ask for a letter of consent that is notarized by a public notary or sworn before a practicing solicitor/lawyer, especially when you travel to destinations like South Africa.

17.6 Some destinations require the completion of a prescribed form to travel in certain circumstances.

17.7 The above requirements are strictly enforced without any discretionary allowances for any traveller's particular circumstances. Therefore, you must ensure that every document is completed with care and precision to avoid problems or possible refusal of travel.

17.8 You must check all the requirements before you travel and ensure you take the necessary steps to meet all requirements.
You must note that we do not accept any liability whatsoever arising from your failure to meet any of the above requirements. However, we will try to assist you if you're facing difficulties in meeting the points above, but in the end, it is your responsibility to meet the above travel requirements.

18. Payments

18.1 When we secure your booking with Third-Party Suppliers, like airlines or hotels, before you settle the entire cost of the trip, you must comply fully with our payment instructions, including any payment deadlines given by us to settle the balance against your travel booking.

18.2 If you miss paying the entire booking fee within the given deadline, we hold the right to cancel your booking, forfeiting the full amount paid to date by the customer. However, we will take reasonable steps with you to avoid a payment default, but it is entirely your responsibility to comply with our payment deadline at any cost.

18.3 Suppose you're using credit cards or other facilities offered by third parties to make payments either on the Website, in the branch, or by telephone. In that case, you must agree to be bound by their terms and conditions, including the strict payment schedules set out by such third parties.

19. Liability and Disclaimer

19.1 We shall be liable to you only for direct losses that arise due to our failure to adhere to these Terms and Conditions and its provision of the Agency Services to you. It is a clause under these Terms and Conditions that you must mitigate to limit your losses suffered and not incur additional costs which are unreasonable to incur in specific circumstances.

19.2 Liability for failures or breaches of Third-Party Suppliers in providing their services is excluded without reservation to the fullest extent permitted by law.

19.3 Where World Tour Store has failed in its obligations to provide Agency Services, and subsequently this failure has caused a direct loss to the customer and the customer has taken all reasonable steps to mitigate that loss in accordance with the clause above, World Tour Store's liability shall be limited in all to the total value of the booking placed by the individual customer.

19.4 World Tour Store does not hold liability for:

• a) Death or personal injury caused by its negligence or the negligence of its employees, agents, or subcontractors (this does not include Third Party Suppliers).
• b) Fraud or fraudulent misrepresentation
• c) breach of any statutory rights, or any other loss that may not be excluded or limited by applicable law.

19.5 Our Website content, including fare details and other necessary elements, is true to the best of our knowledge. However, we do not guarantee, warranty, or claim the accuracy, adequacy, completeness, and genuineness of our Website content. If you use our website or consume its content, it is at your own risk, and we will not be liable for any damages that may or may not occur due to your act.

19.6 We will not be liable for any direct, indirect or consequential loss arising from the use of the Website or its content, any delay or inability to use the Website, or when you use links from our website. The exclusions and limitations contained in this clause apply only to the extent that it does not affect your statutory rights. These Terms and Conditions do not affect your contractual rights and obligations in respect of your agreements with Third Party Suppliers.

19.7 We will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms that is caused by an Event Outside World Tour Store's Control.

19.8 An 'Event Outside World Tour Store's Control' means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, government embargos, restrictions, travel bans, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or act of God, or failure of public or private telecommunications networks beyond the control of World Tour Store.

19.9 Suppose an Event Outside World Tour Store's Control takes place that affects the performance of World Tour Store's obligations under these Terms and Conditions. World Tour Store will notify you as soon as possible, and our obligations under these Terms and Conditions will be suspended, and the time for performance of our obligations will be extended for the duration of the Event Outside World Tour Store's Control.

19.10 Where the Event Outside World Tour Store's Control affects our services, we will restart the Services as soon as possible after the Event Outside World Tour Store's Control is over. Where an Event Outside of the World Tour Store's control persists beyond a reasonable time, we will take steps to refund any sums in excess of its losses and costs to you.

19.11 You must understand that all travel involves a level of risk, and during certain periods of war, unrest, and civil disorder, you may be subject to risks that we cannot control. Hence, we urge you to check with the relevant authorities for warnings, health risks and other concerns with particular destinations.

19.12 We will not be held liable for events beyond our control. For passengers travelling from the United Kingdom, you must follow the below government website to know the latest information about your destination country: https://www.gov.uk/knowbeforeyougo. You must check this Website before making a travel booking or before travelling.

19.13 If you're making a travel booking with us, you confirm that.

• a) You will have adequate travel insurance, including health cover, for the entire trip.
• b) You have taken medical advice and vaccinations that are required for your destination.
• c) You have no health problems that will affect your safety for the duration of your trip.
• d) You are sufficiently able and healthy to travel.

19.14 We are not responsible or liable for any failure caused by your end. We also hold no liability if you fail to comply with any clause in these terms and Conditions.

20. Complaints Policy

In case you wish to raise any complaints regarding our service or related to third-party suppliers, you can email us at info@worldtourstore.com or contact us at +44 (0) 203 9704141.
World Tour Store is a people-friendly and customer-oriented travel company, and we handle complaints to your satisfaction. We will address all your complaints and try our best to resolve them, providing you with the best user experience with us.

21. Behaviour, Conduct, and Local Laws

21.1 We want you to enjoy the stay at your chosen destination. However, you must ensure to put up your best behaviour and conduct. Your behaviour must be compliant with local laws, customs, and traditions.

21.2 Apart from criminal acts that are severely punished, behaviour and conduct include activities that might not necessarily seem out of the ordinary or be understood to be unlawful, like

• a) In some destinations, simply being intoxicated in a public place can be a criminal offence - regardless of demeanour or behaviour.
• b) In some destinations, it is illegal for an unmarried couple to share accommodation.
• c) In some destinations, same-sex relationships are prohibited.
• d) In some destinations, you must have a license to consume alcohol.
• e) In some destinations, all travellers must always carry identification documents.
• f) In some destinations, you must dress modestly to avoid unwanted attention or potential arrest.
• g) In some destinations, photography at certain locations may be prohibited and punishable by law.

21.3 The above are just a few examples; however, you must be acquainted with the requirements of your destination before travelling. You must familiarize yourself with any local laws and customs which are unusual or unexpected at your destination.

21.4 Also, you must be aware that freedom of speech, religion, political opinion, rights of assembly and even basic human rights are not necessarily respected or are even considered unlawful in some countries. You must have details of the local embassy or commission at your destination, as you may require their assistance in any unfortunate event.

22. Other Terms

22.1 World Tour Store may transfer its rights and obligations under these Terms and Conditions to another organization. We will always notify you in writing if this happens, but this will not affect your rights or World Tour Store's obligations under these Terms and Conditions. This contract is between you and the World Tour Store. No other person or authority shall have any right to enforce any of its terms.

22.2 Each of the clauses of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

22.3 If World Tour Store fails to insist that you perform any of your obligations under these Terms and Conditions, or if World Tour Store does not enforce its rights against you, or if World Tour Store delays in doing so, it will not mean that World Tour Store has waived its rights against you, or will not mean that you do not have to comply with these obligations. If World Tour Store does waive a default by you, it will only do so in writing, and that will not mean that World Tour Store will automatically waive any later default by you.

22.4 These Terms and Conditions are governed by English law. You and World Tour Store both agree to submit to the non-exclusive jurisdiction of the English courts.

23. Contact Us

When you're using our website, we expect you to go through our terms and conditions thoroughly. However, if you have any concerns or queries regarding our terms, you can contact us at +44 (0) 203 9704141, or you can write us an email at info@worldtourstore.com. We request that you communicate with us through the above contact details only; any other communication mode may delay our response. In case of emergencies, the ideal option is to call us directly, as responding to an email may take time.